Service Designer

Anywhere

Talkiatry is solving the mental health crisis in our community by building a psychiatric practice that addresses the unique needs of psychiatrists and insurers. The result? We are growing rapidly because psychiatrists prefer our practice model.

Using our proprietary technology platform, psychiatrists can design the job of their dreams: the hours, pay, and patient population they desire as well as the flexibility of practicing in-person or by telepsychiatry. Best of all, Talkiatry takes on the headaches of running a private practice, like billing and finding new patients. We allow the psychiatrist to focus on what they care about most: their patients.

Patients benefit too. We make mental health care more accessible by offering convenient appointment times and accepting insurance--things that are a huge challenge for patients today. Through our proprietary intake process, we match patients with the clinician most able to treat their condition so they can feel better faster.

We are seeking a Service Designer to join our growing, multi-disciplinary Design team of Service, UX, and Communications Designers.

Essential Functions:

  • Design Advocacy and Stewardship: Assess, define, execute, and support best practice in the development and improvement of services throughout the organization.
  • Research and Documentation: Conduct and facilitate research and collaborative workshops; synthesize findings and create relevant artifacts journey maps, service blueprints, storyboards, and slide decks to visually communicate patient, physician, and employee experiences.
  • Cross-functional collaboration: Be comfortable working across multiple modalities projects could touch software development, call center optimization, marketing strategy, and digital and in-person workflows. Collaborate with colleagues from clinical care, finance, operations, product, revenue cycle, technology, and company leadership to create sustainable processes.
  • Approach: Rapidly produce concepts, workflows, and prototypes while understanding when deeper exploration is warranted or when to try another approach. Shift between big-picture and detail-oriented thinking.
  • Remote Work Culture: Maintain balance between working independently and collaboratively. Take the initiative but remember that your teammates are only a click away.

Qualifications:

  • 3+ years professional service design experience
  • Make sure to provide a link to your Portfolio on your resume
  • Expertise in design thinking, systems thinking
  • Experience employing a range of design tools and methodologies
  • Fluency in quantitative and qualitative research skills
  • Fluency in verbal, visual communication (Adobe, Miro, Powerpoint - we re not picky on which specific tool as long as you can visualize it!)
  • Highly collaborative, with experience working alongside other design competencies, technology, operations, and marketing teams
  • Comfortable in fast-paced and ambiguous work environments
  • Passionate about Talkiatry s mission to advance the practice of psychiatry for patients and providers alike
  • Background in health care industry is a plus, not a requirement
*At this time we are not able to hire candidates who require visa sponsorship and are not based in the US*

At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

“Doctors want to be doctors and Talkiatry is allowing them to do that by bringing creative and innovative solutions to the problems that have historically made it difficult to provide in-network care.”


— Georgia Gaveras, Chief Psychiatrist
Thank you for applying for the Service Designer role. We will reach out to you with further details.

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