How to access the patient portal

Signing in through a browser on desktop‍

The patient portal is hosted by a third-party application called healow^TM. We partner with healow^TM to conduct virtual visits, manage health records, and make scheduling and messaging easy.

To access your visits, we recommend using a laptop or desktop and having a strong internet connection. You’ll need to have your phone handy for this process, too.

• Open the patient portal in Chrome or Edge (other browsers aren’t supported)
• Select the 'Using Mobile Phone’ option (even though you’re using desktop, we’re working on a fix here)  
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• Input your First Name, Last Name, and Date of Birth (if you’re signing in for a minor, use their info.)
• Verify your phone number and input the code

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Signing in via mobile with the healow app

If you’re logging in from a phone or tablet, we recommend going through the Healow app.

• Download the healow™ app for Apple or Google.
• Launch the Healow App, review the tutorial and agree to the terms of use
• Enter your first name, last name, and date of birth. (If you’re signing in for a minor, use their info/)
• Tap ‘Yes I have a Practice Code’ and enter the Talkiatry practice code: FGCACD.
• Talkiatry will show up as your practice with a New York office address. (Don’t worry if you’re not in New York, this is the practice address we use for all virtual visits.) Select ‘This is My Practice’
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• Verify your account via mobile or home number. Enter the verification code.
• Create a 6-digit security PIN.

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Enabling H2H on your healow account

We also recommend all patients enable h2h (hello2healow). This is a feature that allows your clinician to call you through the app in case you get disconnected or need help troubleshooting. Here’s how to enable it.

• Sign into the healow app
• Click on your initials in the circle in the upper left-hand corner to view your account
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• Click the gear icon to open account settings
• Under General Settings, click h2h
• Enroll your phone number and verify

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