Why was I billed for an ‘office visit’ if my appointment was online?

The simple answer: billing codes haven’t evolved the way care has. To insurers, an office visit and a virtual visit are the same and are covered at the same rate. As virtual care becomes more common, we expect the billing codes will catch up.

‍

Not seeing what you need? If it’s a question about a bill, get in touch with our Patient Billing Support Center at 833-351-8255 or send an email to billing@talkiatry.com