Joining from a desktop browser?
The patient portal is hosted by a third-party application called healowTM. We partner with healowTM to conduct virtual visits, manage health records, and make scheduling and messaging easy.
To access your visits, we recommend using a laptop or desktop and having a strong internet connection. You’ll need to have your phone handy for this process, too.
- Open the patient portal in Chrome or Edge (other browsers aren’t supported). You can download Chrome here.
- Select the 'Using Mobile Phone’ option (even though you’re using desktop, we’re working on a fix here)
Signing in via mobile with the healow app
If you’re logging in from a phone or tablet, we recommend going through the Healow app.
- Download the healow™ app for Apple or Google
- Launch the Healow App, review the tutorial and agree to the terms of use
- Enter your first name, last name, and date of birth. (If you’re signing in for a minor, use their info/)
- Tap ‘Yes I have a Practice Code’ and enter the Talkiatry practice code: FGCACD
- Talkiatry will show up as your practice with a New York office address. (Don’t worry if you’re not in New York, this is the practice address we use for all virtual visits.) Select ‘This is My Practice’
- Verify your account via mobile or home number. Enter the verification code.
- Create a 6-digit security PIN.
Enabling H2H on your healow account
We also recommend all patients enable h2h (hello2healow). This is a feature that allows your clinician to call you through the app in case you get disconnected or need help troubleshooting. Here’s how to enable it.
- Sign into the healow app
- Click on your initials in the circle in the upper left-hand corner to view your account
- Click the gear icon to open account settings
- Under General Settings, click h2h
- Enroll your phone number and verify
Video freezing or connectivity issues?
We recommend using a wifi connection rather than cellular data.
Make sure the signal is strong and that you’re connected to your preferred network.
billpay.talkiatry.com
